Effective Date:

June 9, 2026

VeloxAir USA respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, request service, submit a form, call us, send us a message, or interact with our online advertising.

By using our website or contacting VeloxAir USA, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

- Name
- Email address
- Phone number
- Service address or ZIP code
- Details about your HVAC needs
- Preferred contact method
- Messages submitted through our website forms
- Appointment or service request information

We may also collect limited technical information automatically when you visit our website, such as:
- IP address
- Browser type
- Device information
- Pages visited
- Website activity
- Referral source
- Cookies and similar
- tracking technologies

2. How We Use Your Information

We use the information we collect to:

- Respond to your service requests.
- Schedule appointments.
- Provide HVAC estimates, repairs, installations, maintenance, or related services.
- Contact you by phone, email, text message, or other communication methods.
- Send appointment reminders or service updates.
- Improve our website, customer service, and marketing.
- Manage leads and customer communication through business tools such as CRM, phone, email, or advertising platforms.
- Comply with legal, safety, and business obligations.

3. Calls, Text Messages, and Communication Consent

When you provide your phone number, you agree that VeloxAir USA may contact you by phone call or text message regarding your request, estimate, appointment, service updates, or related customer service matters. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact us directly. Consent to receive marketing text messages is not required as a condition of purchasing any service.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use our website and to improve our online advertising. These tools may include services such as Google Analytics, Google Ads, Meta/Facebook Ads, HubSpot, or similar platforms.

Cookies may help us:

- Understand website traffic.
- Measure advertising performance.
- Improve user experience.
- Show more relevant ads.
- Track form submissions or lead activity.

You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

5. How We Share Information

We do not sell your personal information.

We may share information with trusted service providers who help us operate our business, such as:

- Website hosting providers
- Email and phone service providers
- CRM or lead management platforms
- Scheduling or customer communication tools
- Advertising and analytics platforms
- Payment processors
- Contractors, technicians, or business partners involved in providing service

These providers are only allowed to use information as needed to perform services for VeloxAir USA.

We may also disclose information if required by law, to protect our rights, prevent fraud, respond to legal requests, or protect the safety of our customers, team, or business.

6. Payment Information

If payments are collected online or electronically, payment information may be processed by third-party payment processors. VeloxAir USA does not intentionally store full credit card details on its website.

7. Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure. However, no website, email, phone system, or online transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We keep personal information only as long as reasonably necessary for business purposes, including customer service, appointment history, legal compliance, accounting, dispute resolution, and service follow-up.

9. Your Privacy Choices

You may contact us to:

- Request access to the personal information we have about you
- Ask us to correct or update your information
- Request that we delete your information, subject to legal or business recordkeeping requirements
- Opt out of marketing emails or text messages
- Ask questions about how your information is used

To make a privacy request, contact us using the information below.

10. California and Other State Privacy Rights

Depending on where you live and whether applicable privacy laws apply to our business, you may have additional rights regarding your personal information, including the right to know, access, correct, delete, or opt out of certain uses of your information.VeloxAir USA does not sell personal information. If we use advertising or analytics tools that may be considered “sharing” under certain privacy laws, you may contact us to request more information or to opt out where applicable.

11. Children’s Privacy

Our website and services are intended for adults and homeowners. We do not knowingly collect personal information from children under 13 years old. If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.

12. Links to Other Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this page. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

VeloxAir USA
Email: service@veloxairusa.com
Phone: (656) 213-4361
Service Area: Tampa Bay and surrounding areas, Florida